RETURNS & REFUNDS POLICY
Contact us first
Please don't send anything back before contacting us. Email hello@cushykid.com with your order number and we'll reply within 1 business day. Items sent back without our approval can't be refunded.
Damaged, defective or missing parts
If your order arrives damaged, doesn't work, or is missing parts, contact us within 14 days of delivery. Please include your order number and a photo or short video showing the problem. We'll offer a replacement, a refund, or another fair solution.
Changed your mind
We review these requests case by case. Because of the size of the product and its shipping costs, we may offer a partial refund, a replacement, or ask you to return the item. If a return is needed, we'll tell you how it works and who covers return shipping before you send anything.
Orders that never arrive
If your order hasn't arrived within 21 days of shipping, contact us and we'll investigate and either resend it or refund you.
How refunds work
Approved refunds go back to your original payment method. Please allow 5-10 business days for the money to show up, depending on your bank.
Cancellations
If your order hasn't shipped yet, contact us as soon as possible and we'll cancel it for a full refund. Once an order has shipped, it can't be cancelled.
Questions
Email us at hello@cushykid.com with your order number.